FAQ
Deposits, Bonuses & Withdrawals
- How do I make a deposit?
- How do I make a withdrawal?
- Is there a minimum deposit and withdrawal?
- How long will withdrawals take to process?
- Why does CarbonPoker ask for all of these verification documents?
- Will my details remain private?
- I can't fax or scan verification documents?
- I made a deposit with my credit card but it has not shown up in my CarbonPoker account
- Why was my account held when I tried to make a deposit?
- What do I need to do to get my 100% First Depost Bonus?
- I am Australian. How come I can not play for Real Money?
How do I make a deposit?
- Visit our banking page to see what depositing methods are available to your region. If you have any issues or questions do not hesitate to contact us at support@carbonpoker.ag.
How do I make a withdrawal?
- Click on the "Cashier" tab - located in the top left corner, next to Lobby
- Click the "Withdrawal" tab
- Enter the withdrawal amount, click on your preferred method, and then select "Make Withdrawal".
Please Note: CarbonPoker will assess each individual player account. If further verification is required of you, CarbonPoker will notify you via email. Please give CarbonPoker your full co-operation in regards to these processes.
Is there a minimum deposit and withdrawal?
Minimum Deposit: $10.00 USD
Minimum Withdrawal: $25.00 USD
How long will withdrawals take to process?
Processing times vary by region. Please contact support@carbonpoker.ag for withdrawal info for your specific region.
Why does CarbonPoker ask for all of these verification documents?
To better protect players from online fraud and ensure that player details provided represent the cardholder, we require many of our players to complete a verification process. CarbonPoker may also request a player at any time to complete a level of verification before a transaction can be processed. Please give CarbonPoker your full co-operation in regards to these processes.
- Click on the "Player Admin" button or log into https://secure.carbonpoker.ag with your CarbonPoker uersname and password.
- Click on the "Verification" button in the side menu.
- Follow all steps.
CarbonPoker carries out such verification processes to protect both ourselves and the interests of any credit card customers from fraud.
Will my details remain private??
CarbonPoker follows a strict policy regarding confidential customer information and will not share any details with a third party. For more information please click here.
I can't fax or scan verification documents?
If you do not have a printer, fax or scanner you can use a community computer or fax. Digital camera or camera phone images are also acceptable. However, all images must be clearly visible
I made a deposit with my credit card but it has not shown up in my CarbonPoker account
Click on "cashier" then on "history". You will be able to view your transaction history here and any pending deposits. You may have been asked to complete a verification process or your deposit may have been denied. You can view these details here.
Why was my account held when I tried to make a deposit?
Your account may have been held for one of the following reason:
- You have added too many credit cards
- The payment method you have added is shared by another player.
- You have added a payment method on a shared computer.
If this happens please contact support via email and our friendly support staff will assist you immediately.
What do I need to do to get my 100% First Depost Bonus?
In order to receive your Initial Deposit Bonus simply click here to read more about our current available offer. Be sure to make yourself aware of any playthrough requirements that the bonus entails.
I am Australian. How come I can not play for Real Money?
Unfortunately it is against the law for Australians to use Real Money on our site.
Online Gambling
Under the Interactive Gambling Act 2001 (IGA), Parliament established a regulatory system which makes it an offence to provide certain interactive gambling services to a customer physically present in Australia. The prohibited interactive gambling content under the IGA includes services that are often described as 'online casinos' and usually involve using the Internet to play games of chance, or games of mixed chance and skill. Examples include roulette, poker, craps, online 'pokies' and blackjack.
