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Disconnection Policy

Game cancellation policy:

Occasionally, there is a need to cancel certain games on our severs. When games are cancelled, refunds and prizepool payouts will occur as follows:

COMMUNITY/PRIVATE GAMES: Each player will be refunded the exact amount of money he or she had at the start of the hand at the time of cancellation.

SINGLE-TABLE TOURNAMENTS: If a Single-Table Tournament is cancelled for technical reasons:

Players who were eliminated prior to cancellation will not be refunded in any way and will not receive any prizepool dividends.

Players that were active in the tournament at the time of cancellation will receive:

  • The entry fee refunded
  • The buy-in refunded from the prizepool
  • If the guarantee was exceeded or prizes had been paid, a share of the remainder of the prizepool: 50% distributed equally and 50% distributed based on stack size at time of shutdown
  • If the guarantee was not met and prizes had not been paid, a share of the sum of an adjusted prizepool containing all non-refunded buyins, rebuys and addons: 50% distributed equally and 50% distributed based on stack size at time of shutdown

MULTI-TABLE TOURNAMENTS: If a Multi-Table Tournament is cancelled for technical reasons:

Players who were eliminated prior to cancellation will not be refunded in any way and will not receive any prizepool dividends.

Players that were active in the tournament at the time of cancellation will receive:

  • The entry fee refunded
  • The buy-in refunded from the prizepool
  • If purchased, rebuys will be refunded from the prizepool, unless the rebuy was purchased for re-entry to the tournament after being knocked out
  • If purchased, addons will be refunded from the prizepool
  • If the guarantee was exceeded or prizes had been paid, a share of the remainder of the prizepool: 50% distributed equally and 50% distributed based on stack size at time of shutdown

If the guarantee was not met and prizes had not been paid, a share of the sum of an adjusted prizepool containing all non-refunded buyins, rebuys and addons: 50% distributed equally and 50% distributed based on stack size at time of shutdown

FREEROLL TOURNAMENTS: If a Freeroll Tournament is cancelled for technical reasons:

Players who are eliminated prior to cancellation may not be eligible for any further compensation.

Players that were active at the time of the tournament cancellation will receive:

  • An entry to another instance of the same tournament, to be re-run at a time of CarbonPoker’s choosing
  • An entry to a similar tournament, run at a later date, at the discretion of CarbonPoker.

 

Disconnection protection

Disconnection protection is not available for any Single-Table (SnG) or Multi-Table tournaments. Players will be folded if they lose connection and blinds will be automatically paid until they return.

For ring games, if disconnected while involved in a hand, a player will have an additional 30 seconds to reconnect and make his action with the exception that when a pot is larger than 100 times the big bind, this reconnection time is increased to 60 seconds.

All Players must accept the risk of disconnection. If a disconnection occurs (they can and do happen), connect/log on and continue playing as soon as possible. At no time will Carbon Poker assume responsibility for disconnections or disconnected players, regardless of the cause.  Contact your ISP for advice on how to help limit the risk of disconnection.

Carbon Poker reserves the right to change and modify this policy and make final decisions on all matters herein at its sole discretion. Any policy changes and relevant information will be communicated through Carbon Poker (electronic and/or written).

Carbon Poker reserves the right to make final decisions on all matters herein at its sole discretion. Decisions will be communicated through Carbon Poker (electronic and/or written).

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